Is my site down?

Orcas Web is committed to keeping your hosted property online and active, but there are some circumstances beyond our control that can make a website temporarily inaccessible. The following troubleshooting options can help you determine the source of any access trouble you may be observing, allowing you to contact the right organization for support. Am […]

IMAP and POP connections

Whenever you set up a mail client program on any of your devices, you need to decide whether or not you will use Internet Message Access Protocol (IMAP) or Post Office Protocol (POP3) settings to access emails stored on the mail server. These settings only apply to mail clients, as opposed to webmail, and determine […]

Who Should I Contact?

Orcas Online has been managing hosting well before Orcas Web was launched.  During that time we had more than a few customers that purchased internet and hosting service from us, often for the same business.  We’ve become fully accustomed to handling customers that utilize both of our primary services and are fully able to handle […]

What is Orcas Online?

Orcas Web is a subsidiary design company, part of Orcas Online, Inc.  As a subsidiary, Orcas Web incorporates Orcas Online’s work ethic, quality of service, and accessibility in its business dealings.  The vision that would become Orcas Web started with the realization that Orcas Online’s network, expertise, and creative talent could be harnessed to bring […]

Secure C-Panel

Building and maintaining a website can be an exhausting and involved process.  How you access and modify your website can set the town to how simple the overall business of maintaining it will be.  At Orcas Web, we want your hosting experience to be as simple and easy as it can be; you’ve got enough […]

WHOIS Protection

All domain registrars are required to keep the contact information of all domain owners on their WHOIS database.  This information includes the name, email and/or phone number, and potentially physical or mailing address of the domain owner.  Naturally, this information in itself is not especially harmful and most of the world can acquire it through […]

Where is my information stored?

For all the talk that goes around about the cloud and cyberspace, the reality is that all data currently on the internet has to be stored in a server somewhere.  Computers and mobile devices can’t display websites unless they first access the data stored on a relevant server. It’s the same with your website and […]

What is hosting?

All websites are a collection of data that is accessed by your computer through the internet.  Like any program or file, website data needs a place to be stored and updated, and the computers that store and manage that data are called servers.  Companies and individuals that provide those servers are known as hosts, or […]

Legacy Hosting Customers

Orcas Web and its parent company Orcas Online have been involved with hosting and web design for over twenty years.  Now that we’ve begun a high tier hosting program we are happy to announce our new hosting packages to the hosting customers that have been with us from the beginning.  In the past we have […]

Who do I contact about billing?

Orcas Web utilizes the secure and fully supported WHMCS billing platform to handle its customer billing accounts.  Our staff continually monitors the system’s financial transactions and WHMCS’s expertly designed control panel enables us to adjust billing requirements and amounts as our customers require.  All of your transactions with us are safe, efficient, and easily tracked. […]

Why does DNS matter?

You don’t have to spend a lot of time working with the internet, even as a casual user, to encounter the DNS, or Domain Name System that helps the internet work.  Most of the time, and especially if everything is working properly, you can go through your day to day activity without once realizing that […]

What is DNS management?

Every digital system needs monitoring.  Most older systems, like the internet protocols, are effectively self-maintaining, but this doesn’t mean that individual users can’t customize those systems for their own uses.  This is especially relevant in the case of hosting where optimization and differentiation are critical in getting your content published and exposed to the digital […]

Free Domain Policy:

One free .COM or .NET with purchase of a new 12-, 24- or 36-month hosting plan. Plus ICANN fee of $0.18 per domain name per year. You must add the domain name into your cart before purchase, and you must select a domain term length equal to or less than the term length of your plan to qualify for the free domain offer. If you purchase a domain name for a term longer than the term of the plan, you will be charged for the additional registration term at the then-current rate. Cannot be used in conjunction with any other offer, sale, discount or promotion. After the initial purchase term, domains purchased through this offer are eligible for free renewal with renewal and payment of hosting plan. Domains without a hosting plan will renew at the then-current renewal price.


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